Privacy Policy

At Serenium Care, protecting your privacy is a vital part of our mission to serve you with dignity and respect. This Privacy Policy describes how we handle your personal information, ensuring it is collected, used, and protected with the highest level of care. We honor each individual’s privacy as a reflection of our values and faith.

1. Information Collection

Serenium Care collects personal information you provide to us to ensure we meet your caregiving needs, including:

• Contact Information: Name, phone number, email address, and physical address.
• Service-Related Information: Details that help us deliver personalized, compassionate care, including specific caregiving needs.
• Payment Information: If applicable, though no fees or charges are currently in place.

2. Use of Information

Your information is used solely to provide and improve our caregiving services, to:

• Schedule appointments and manage your care effectively.
• Communicate with you about services, appointments, or updates.
• Maintain a safe and supportive caregiving environment.

3. Data Protection

We treat your personal information as sacred and take all necessary steps to protect it. We use secure methods to prevent unauthorized access, alteration, or disclosure. While we strive to provide absolute security, no system can be entirely foolproof, and we ask for your understanding.

4. Information Sharing and Disclosure

Serenium Care will never sell or trade your personal information. We may share information only with trusted service providers to support our caregiving efforts, and they are bound to maintain the confidentiality of your information.

5. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request corrections or updates to your information if needed.
• Request deletion of your personal information, subject to legal and operational requirements.

We respect these rights as a matter of both policy and principle.

6. Changes to Privacy Policy

From time to time, Serenium Care may make updates to this Privacy Policy to improve service or address new concerns. We will post these updates on our website, and we encourage you to review our Privacy Policy periodically.

7. Contact Us

If you have any questions or wish to exercise your rights, please don’t hesitate to reach out to us. We are here to listen, understand, and serve.

Serenium Care

We are grateful for the trust you place in Serenium Care. Our commitment to privacy and compassionate service is at the heart of everything we do. Thank you for allowing us to walk alongside you in care and support.